#CX ProTip

CX ProTip 5 – Live Video Customer Service

Alex Allwood Leave a Comment

Live Video Customer Service

Video’s role in customer service continues to grow. Brands are now incorporating video into self-service offerings such as product/service education, customer tutorials, testimonials and on-boarding. A rising trend is face-to-face, live video chat with a number of leading brands such as AMEX and Amazon rolling out one-click customer video discussions that deliver a richer, personalised experience.

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