Customer Experience News

Customer Experience News #45 CX=Competitive Advantage, Service Design, Top Tech Trends & 2017 Leaders

David Thompson

CX The New Competitive Battleground (5-6min)
We kick off 2017 with an article from The Guardian on customer experience and the next competitive advantage. The Holla Agency CEO and author, Alex Allwood, gives her expert point of view, as does Chris Kenny, Head of CX at ING. “If your business is already competing on price, technology or innovation, what’s going to differentiate you from your competitors?”

Service Design from the Outside In (3-4min)
In the experience economy, where services are more likely than products to derail a positive customer experience, innovating and improving service delivery is more important than ever to achieving business success. This article looks at how to improve service delivery for your company’s internal and external customers.


Top Tech Trends That Will Change the World (8-9min)
From Hyper-Connectivity to Drone Delivery and Artificial Intelligence, we’re also starting the new year with a list of top tech trends. The author of this article in SingularityHub has reviewed the key science and technology breakthroughs that will have the most influence on the way we live, work and experience life in 2017.

In The News
The Holla Agency CEO, Alex Allwood, features in the very first issue of LJ Hooker’s new magazine ‘inhouse’; where business leaders from inside and out of real estate talk about the challenges the industry faces and how to innovate, adapt and succeed in 2017.

About the Author

David Thompson

David is a highly experienced Client Director focused on developing and nurturing strong agency/client relationships. He contributes strategic value to the planning process and ensures alignment with project objectives.

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