Stage 4: Co-create future state customer experiences to meet customer needs and expectations.
Our workshops are collaborative, involving customers and internal stakeholders to reduce the risk of innovation efforts not meeting customers’ needs.
Our innovation program uses design thinking, the human-centered design process, to ideate and prototype new sources of customer value across digital and physical touchpoints, processes and services.
We then undertake feasibility analysis to inform the alternatives and the economic justification for the proposed innovation and design.
This stage delivers:
Co-creation with customers & internal stakeholders
Design thinking method for innovation
Feasibility and business case
This stage informs:
Service design to meet customer needs and expectations
A process of innovation to solve future business problems
Customer value and future sustainable business growth
How We Help
Our 5-stage method is a holistic approach that combines customer insight, strategy, co-creation and collaboration to improve customer experience and deliver superior business performance.